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Outage (Resolved)

Affecting Other - Off-Site Backup and Virtual Desktop | Priority - Critical


We are currently experiencing a data center outage effecting our Off-Site Backup and Virtual Desktop customers. We are looking into the issuse.

Date - 10/06/2014 06:30

Last Updated - 10/11/2014 23:31

Router Upgrade (Resolved)

Affecting Server - vpsnet | Priority - Critical


We have recently been informed of a potential security hole in the BGP
stack of the Cisco Routers that we are running. As such we are
planning an iOS (Cisco OS) upgrade on our routers. We will be doing
the upgrade at the following times.

During this time VPS will be un-available as the routers restart.

Paris - Monday, Nov 12, 20:00 GMT (expect up to 10 mins of downtime)
Frankfurt - Tuesday, Nov 13, 20:00 GMT (expect up to 10 mins of downtime)
Amsterdam - Wednesday, Nov 14, 20:00 GMT (expect up to 10 mins of downtime)

Date - 11/12/2012 00:00 - 11/14/2012 00:00

Last Updated - 11/21/2012 19:41

Web Hosting Memory Upgrade (Resolved)

Affecting Server - WHM HG Acc1 | Priority - Critical


We will be upgrading the memory on our web server on May 30th between 10 pm and 2am, the expected outage should not be more than 30 minutes

Date - 05/30/2012 22:00 - 05/17/2014 17:24

Last Updated - 05/26/2012 11:00

MySQL Upgrade (Resolved)

Affecting Server - WHM HG Acc1 | Priority - Critical


Dear Client,

MySQL upgrades will be performed on your server on May 4, 2009 at around 10:00PM CST.

We are upgrading the server from MySQL 5.0 to MySQL 5.1.30. We will also be enabling InnoDB as well if it is not already enabled for your server. This can be a selling point for your future resold accounts as several large ecommerce scripts are now requiring this storage engine for proper functionality (such as Magento).

During the time of the upgrade, you may notice temporary down time on MySQL, high load, and possible slower load times on HTTP. There will also be a period of about 20 minutes during which all sites must be put under maintenance while PHP rebuilds. Thank you for your patience while we perform these upgrades and strive to keep your server well maintained.

If you have any questions please feel free to contact support.

Thank you,

Date - 05/04/2009 00:00 - 05/04/2009 00:00

Last Updated - 05/13/2009 06:57

DNS Outage (Resolved)

Affecting Server - osb1 | Priority - Critical


We had a dns outage from our provider. The issue was resolved in less then 1/2 hour.

Date - 04/28/2009 09:00 - 04/28/2009 09:30

Last Updated - 04/28/2009 09:12

Below is a real-time overview of our servers where you can check if there's any known issues.


Server HTTP FTP POP3 PHP Info Server Load Uptime
WHM HG Acc1 Loading... Loading... Loading... PHP Info Loading... Loading...

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